Using SureFactor.com Services

Sure Factor specializes in offering its customers value-added print-marketing products and services through our easy-to-use, turnkey, template-based ordering system.

Sure Factor provides customers with templates for several prominent brands in the real estate, mortgage, finance, and home services sectors. However, Sure Factor is in no way connected, affiliated or endorsed by these brands. Logos and templates for brands are provided solely to aid in the online design of printed materials.

1.Placing orders using our template-driven platform.

We provide highly customizable templates for real estate companies and small businesses. Our customers should exercise due-diligence in ensuring that they are not in violation of any brand standards, state or federal laws, or legislation that pertains to their print requirements.

If you use our print services, you further agree that we are not responsible for any spelling errors. You also agree that orders will print as they have been approved. All proofs are approved by customers prior to placing orders. You acknowledge that we provide a copy of the proof you’ve approved for view in your Sure Factor “Account.”

Our orders are printed as a “gang run,” which means that several orders of the same product are printed at the same time. There may be marginal color variations, but always to a generally acceptable standard. If you are looking for an exact match, we will not be able to process your request.

If the images you upload do not have sufficient print quality, they may appear blurry. We are not responsible for poor print quality resulting from poor image quality.

2. Credit Card / PayPal payments

We accept Visa, Master card, Discover, American Express and PayPal. Your credit card or PayPal accounts will be debited when you click on the “Pay Now or Make Payment” button. We do not accept credit terms, cheques or COD’s. SUREFACTOR does not store any credit card information on its servers. Your credit card information is transmitted using an encrypted and secure payment gateway.

When you make a payment on our system:

  • You are shown an order confirmation page, which displays your order number.
  • Your invoice is generated for you to view, and is available on your account under order history.
  • An email is sent to you from Sure Factor confirming the order along with order details.
  • An email is sent to you from our payment gateway confirming the order and the amount you paid for it.

If your payments are declined, it may be due to one of the following reasons.

  1. You have entered data incorrectly (your credit card number, billing address, expiration date and CVV number)
    • A credit card number is typically a 16-digit number that appears on your credit card with the exception of American Express, which has a 15-digit number. Make sure you are keying in the number exactly as it is printed on your credit card.
    • Billing address – This address should match the billing address you have with you credit card issuing bank.
    • Expiration date – The expiration date on your credit card.
    • CVV number – A 3-digit number for Visa, MasterCard & Discover, found on the back of your card, and a 4-digit number for American Express found on the front of your card.
  2. You have reached the spending limit on your credit card.
  3. You have been issued a new credit card, but it has not been activated.
  4. You are using a credit card that has been canceled or that has expired.

There can be several other reasons, so if you have checked all of the above, and your payment is still declined, please call your issuing bank for answers.

3. Refund/Return Policy

All print orders placed using our online ordering system require you to approve a proof to ensure accuracy of spelling, layout, contrast, and general order details. Your order prints as you have approved it. We do not have any control over inaccurate information or errors you may have entered.

If you believe your order has a manufacturing defect, please create a “Defective Product” ticket in our “Support” section. We will review your ticket and respond to you the same day if possible. We may ask to see visual evidence of the defect.

Our 100% satisfaction guarantee ensures that you will be completely satisfied with the quality of our product, so we will reprint any order with a manufacturing defect.

However, if your product has a manufacturing defect, please make sure you submit your reprint request within 7 business days of receiving your order. Any request submitted after 7 days will not qualify for any an order reprint. The 7 business days start from the delivery date recorded on the carriers receipt.

4. Product Turnaround

Print

Turnaround time is the total time it takes for us to deliver a product to your door. Different products have different turnaround times. The turnaround time for each product is clearly displayed to you during the ordering process. We also provide you with a date range that tells you when you can expect delivery of the product you are ordering. As a guideline, most print orders placed ship within 2-3 days after the order has been placed. Orders have a transit time of 1-7 business days, depending upon the shipping option chosen.

While we do our best to deliver well within our product turnaround times, we do not guarantee them. If your order is time sensitive, please email us at care@surefactor.com.

ESTORE

Orders usually ship the next day and have a transit time of 2-5 days, depending upon shipping option chosen.

5. Shipping & Delivery

We offer several shipping options for your convenience. Shipping options may vary according to the product selected.

Despite our best efforts to deliver your product in a timely manner, there may be cases where deliveries are delayed that are beyond our control. Once we transfer orders to a carrier, responsibility for shipping and delivery shifts to the carrier.

An email with a tracking number will be sent to you when your order is shipped. If you don’t receive an order within the ETA date range provided on your invoice, please visit our “Support” section to track your order status. Fill in and submit the form provided, and we will review your request and respond within 4 business hours.

We do not deliver to PO boxes. If you provide an address with a PO Box, we will email you for an alternate address. If we do not hear from you with an alternate address, your order will be delayed significantly.

6. Color Matching

We do not match colors. The proofs you see online may not print with the same color consistency that you see on your RGB monitors / screens. Monitors / screens have varying color calibrations, and subtle differences will appear when you review your proofs on different monitors.

Further, since we print our products using CMYK color process, there are bound to be variations in color, and the printed material may be different in color consistency from what you saw on your monitors.

If you have a specific color-matching requirement, or require a hard proof, we may not be the right choice for you since we offer neither.

7. Online proofs

You approve an online proof before you can place an order. Make sure you review your proof carefully to check for accurate spelling, layout, contrast, or any inconsistencies in your design. After you approve your proof, your order will be sent to print, after which time we can no longer make changes, approve reprints, or issue refunds.

For your benefit a copy of your online proof is also stored in our servers. You can review these proofs by visiting your Account, selecting “settings,” “order history,” “view proof.” Proofs are always printed as you see them.

8. Quantity – Over and under

Normally, we will over-deliver, but in some rare circumstances, there may be a shortfall of up to 5%, which is an acceptable print industry standard. If your order has a shortfall greater than 5%, please click on Support and choose “Defective Product.” Fill in the form provided and submit your request. We will review your request and respond to you the same day.

Sure Factor reserves the right to either print the difference, or give you a refund for the deficient quantity in cases where the shortfall is more than 5%.

9. Pricing

Sure Factor has a very transparent pricing policy. For printed products, you can view the price of any product by clicking the pricing link available on every storefront. For products from our E-Store, pricing is displayed on the product listing page. If you are not clear about pricing then please click on support and select product inquiry. Fill in the form and submit the request. We will review the request and respond to you within 4 business hours.

10. Order Information

We keep you well informed at each and every stage of the ordering process. Just log into your Sure Factor account, choose Account Setting, and then select Order History to view the status of your order. You will have access to invoices, order history, order status and shipping information.

11. Support

For any support request, please click go to our Support page. Requests routed through this page are triaged more efficiently, and routed to the right department more quickly. We respond to email within 4 business hours.